Privacy Policy

Last Updated: January 2026

1. Introduction and Scope

This Privacy Policy applies to all personal information collected, processed, and stored by phcity ("we," "us," "our," or the "Company") through the phcity website, mobile applications, and related services (collectively, the "Platform"). By accessing or using the phcity Platform, you ("User," "Player," "you," or "your") acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

phcity operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, as well as regulations issued by the National Privacy Commission (NPC) and the Philippine Amusement and Gaming Corporation (PAGCOR). We are committed to maintaining the highest standards of data protection and transparency in all our operations.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a phcity account or use our services, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (such as passport, driver's license, or national ID)
• Contact Information: Email address, phone number, residential address, and postal code
• Financial Information: Bank account details, e-wallet account information (GCash, PayMaya), payment card numbers, and transaction history
• Account Credentials: Username, password (stored in encrypted form), and security questions
• Verification Documents: Copies of identification documents, proof of address (utility bills, bank statements), and selfie photographs for identity verification
• Communication Records: Customer support correspondence, chat transcripts, emails, and any other communications with phcity staff

2.2 Information Collected Automatically

When you access the phcity Platform, we automatically collect certain technical and usage information through cookies, log files, and similar technologies:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, and screen resolution
• Usage Data: Pages visited, time spent on pages, navigation paths, click patterns, features used, and games played
• Gaming Activity: Bet amounts, game selections, win/loss records, gaming preferences, and deposit/withdrawal patterns
• Location Data: General geographic location derived from IP address to verify compliance with geographic restrictions
• Cookie Data: Session identifiers, preference settings, authentication tokens, and tracking parameters

2.3 Information from Third-Party Sources

phcity may receive information about you from third-party sources for verification, fraud prevention, and compliance purposes, including:

• Credit reference agencies and identity verification service providers
• Payment processors and financial institutions
• Marketing partners and affiliate programs (only with your consent)
• Fraud prevention databases and watchlists
• Social media platforms (if you choose to link your social media accounts)

3. How We Use Your Information

3.1 Primary Purposes

phcity collects and processes your personal information for the following legitimate purposes:

• Account Management: To create, maintain, and manage your phcity account, verify your identity, and authenticate access to services
• Service Provision: To enable participation in gaming activities, process bets and wagers, calculate payouts, and manage your account balance
• Payment Processing: To process deposits and withdrawals, verify payment methods, prevent fraud, and maintain financial records
• Legal Compliance: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, PAGCOR requirements, tax reporting obligations, and other legal mandates
• Security and Fraud Prevention: To detect and prevent fraudulent activities, unauthorized access, bonus abuse, collusion, and other violations of our Terms and Conditions
• Customer Support: To respond to inquiries, resolve disputes, investigate complaints, and provide technical assistance
• Platform Improvement: To analyze usage patterns, optimize performance, develop new features, and enhance user experience
• Responsible Gaming: To implement and monitor responsible gaming tools such as deposit limits, self-exclusion, and problem gambling detection

3.2 Marketing Communications (With Consent)

With your explicit consent, phcity may use your contact information to send promotional communications including:

• Newsletters featuring new games, features, and platform updates
• Bonus offers, free spins, and special promotions
• VIP program benefits and exclusive rewards
• Tournament announcements and event invitations

You may withdraw consent and unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails, adjusting your account preferences, or contacting customer support. Please note that even if you opt out of marketing, you will continue to receive essential service communications related to your account and transactions.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, phcity processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our obligations under the Terms and Conditions and to provide the gaming services you have requested
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including PAGCOR licensing requirements, AML laws, and tax obligations
• Consent: You have provided explicit, informed consent for specific processing activities such as marketing communications
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and platform improvement, provided these interests do not override your fundamental rights and freedoms

5. Data Sharing and Disclosure

5.1 Authorized Third-Party Service Providers

phcity may share your personal information with trusted third-party service providers who assist in operating our Platform and delivering services. These providers are contractually obligated to protect your data and use it only for specified purposes:

• Payment Processors: GCash, PayMaya, bank partners, and payment gateways that facilitate deposits and withdrawals
• Gaming Providers: Software developers and game studios that supply casino games and live dealer services
• Identity Verification Services: Third-party verification providers that confirm your identity and age
• Cloud Storage Providers: Secure hosting and data storage services that maintain Platform infrastructure
• Customer Support Platforms: Live chat providers and help desk software
• Marketing Service Providers: Email delivery services and analytics platforms (only for users who have consented to marketing)

5.2 Legal and Regulatory Disclosures

phcity may disclose your personal information when required by law or to protect our legal rights:

• To PAGCOR and other regulatory authorities in response to lawful requests
• To law enforcement agencies investigating criminal activities, fraud, or money laundering
• To comply with court orders, subpoenas, or other legal processes
• To the Anti-Money Laundering Council (AMLC) as required by AMLA regulations
• To tax authorities for tax reporting and compliance purposes
• To protect the rights, property, or safety of phcity, our users, or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal data.

5.4 No Sale of Personal Information

phcity does not sell, rent, or trade your personal information to third parties for their marketing purposes. Any data sharing is strictly limited to the purposes outlined in this Privacy Policy.

6. Data Security Measures

phcity implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and phcity servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Strict access controls ensure that only authorized personnel can access personal information on a need-to-know basis.
• Secure Authentication: Multi-factor authentication options and secure password requirements protect account access.
• Regular Security Audits: We conduct periodic security assessments, vulnerability testing, and penetration testing to identify and remediate potential weaknesses.
• Employee Training: All phcity staff members receive data protection and security awareness training.
• Incident Response: We maintain an incident response plan to quickly detect, respond to, and mitigate security breaches.

Despite these measures, no method of electronic transmission or storage is completely secure. phcity cannot guarantee absolute security of your information, and you use the Platform at your own risk.

7. Data Retention

phcity retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements:

• Active Accounts: Personal information is retained for the duration of your active account relationship with phcity.
• Closed Accounts: After account closure, we retain certain information for up to seven (7) years as required by PAGCOR regulations, tax laws, and Anti-Money Laundering requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years in accordance with Philippine record-keeping requirements.
• Marketing Data: If you consent to marketing, your contact information is retained until you withdraw consent or request deletion.
• Anonymized Data: After retention periods expire, personal data may be anonymized and retained for statistical analysis and business intelligence purposes.

8. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request confirmation of whether phcity processes your personal data and to obtain a copy of your personal information in our possession. You may request access by contacting our Data Protection Officer.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. Most account details can be updated directly through your account settings. For other corrections, contact customer support.

8.3 Right to Erasure

You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements. Please note that certain data must be retained to comply with PAGCOR regulations and Anti-Money Laundering laws even after account closure.

8.4 Right to Object and Restrict Processing

You have the right to object to processing of your personal information for direct marketing purposes and to request restriction of processing in certain circumstances. You may opt out of marketing communications at any time.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used format and to transmit it to another controller where technically feasible.

8.6 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

8.7 Right to Lodge a Complaint

If you believe phcity has violated your privacy rights or the Data Privacy Act, you have the right to file a complaint with the National Privacy Commission of the Philippines.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the phcity Platform. They enable us to recognize your device, remember your preferences, and improve your user experience.

9.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for Platform functionality, authentication, and security. Cannot be disabled.	Session or up to 1 year
Performance Cookies	Collect anonymous usage statistics to improve Platform performance.	Up to 2 years
Functionality Cookies	Remember your preferences and settings for enhanced user experience.	Up to 1 year
Marketing Cookies	Track your activity for personalized marketing (only with consent).	Up to 1 year

9.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling essential cookies may impair Platform functionality and prevent you from accessing certain features.

10. Third-Party Links

The phcity Platform may contain links to third-party websites, services, or applications that are not operated by phcity. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

phcity services are intended exclusively for adults aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information and close the associated account. Parents or guardians who believe their child has provided personal information to phcity should contact us immediately.

12. International Data Transfers

phcity primarily operates within the Philippines and stores data on servers located in the Philippines and other jurisdictions with adequate data protection standards. When personal information is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses and data processing agreements, to protect your information in accordance with Philippine data protection laws.

13. Changes to This Privacy Policy

phcity reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to users via email or prominent notice on the Platform. The "Last Updated" date at the top of this document indicates when the policy was last revised. Your continued use of phcity services following notice of changes constitutes acceptance of the updated Privacy Policy.

14. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or phcity's data protection practices, please contact our Data Protection Officer:

• Data Protection Officer: phcity Privacy Team
• Email: [email protected]
• Customer Support: Available 24/7 via live chat or email at [email protected]

For complaints or concerns about how phcity handles your personal information, you may also contact the National Privacy Commission of the Philippines:

• National Privacy Commission
• Website: www.privacy.gov.ph
• Email: [email protected]